Project description

To create a better user experience for users in the new (next generation) service for the Sales Order page. The scope of the project was to re-design the interface and improve the usability. The page hold many complex features and a lot of information.

In this project I was the responsible UX designer and my team was a standard scrum team including developers, a tester, service owner and team manager.

Work process

The project started with a thorough research where both external users and internal users were interviewed and shown prototypes. Internal users are typically persons working within support/customer success or partners. The partners have close contact with the end users and know a lot about their pains and needs.
In this first research part I worked closely with a UX researcher and another UX designer to help brainstorm ideas. The design was iterated, tested with users and presented to internal stakeholders.
In June 2023 we launched a MVP (minimum viable product) version of the design together with the possibility for user to give feedback and become part of our user panel.

Tools: Figma

Challenges

This project requires at least some domain knowledge to fully understand the users and what they need. On top of this the way users work varies a lot. This causes the user needs to be different depending on company size and what type of products they sell.
The ‘Sales Order’ page contains a lot of information, displayed in many different ways and elements. It was a challenge keeping the design simple without loosing any important information.